FAQs

FAQs

Let us put your mind at ease…

 

Our mission is to take the stress out of planning your upcoming adventure holiday. Put your mind at ease with answers to our most frequently asked questions.

Please contact us if you can’t find your question answered below.

Choosing your adventure

Am I suited to small group travel?

We recognise that many of our travellers have not been on a ‘group trip’ before. Yet what our departures provide is both structure and flexibility, allowing you plenty of freedom within the framework of the itinerary. You’ll find that with our maximum group size at 16, you’ll travel in a minimal impact style with a great group of like-minded travellers, many of whom will undoubtedly become lifelong friends.

How many people can join a tour?

We think small is good. Our scheduled group departures cater to no more than 16. For our Sailing trips, the number of passengers varies according to the voyage you choose, so you can expect anything from 6 to 198 on board. We strongly believe that small group travel allows you to forge lifelong friendships with your fellow travellers and even your guides and support crew while enjoying an authentic and well-catered experience.

Who will travel with you?

We have offices in India and three other countries which means your travelling companions will be international and wonderfully eclectic. Part of small group travel means that although travellers come from various locations and backgrounds, you will be travelling with like-minded companions who, like you, are keen to share the experience and forge lifelong friendships. We cater to age groups of 18 to 30 somethings.

Why only 18 to 30 somethings?

Being young, living with hope, and seeing the world for the very first time, is at the essence of why we exist. Some travel experiences you can only have when you’re young and those are the experiences you have with Carabiner Adventures. As a company we ourselves are young; we challenge convention, push boundaries, and sometimes turn a blind eye to our parent’s advice, so why wouldn’t we want the same from our travellers?

I’m a single traveller, will I be charged a single supplement?

Carabiner Adventures does not require single travellers to pay a surcharge for travelling alone on the majority of our trips. Our holidays are primarily on a twin share basis, so if you are joining the group as a solo traveller, we will match you with someone of your own gender. The choice is yours however; if you prefer not to share, we offer single supplements that will guarantee a single room and/or tent for you. Your trip notes will outline the options in relation to single rooms.

How fit do I have to be?

Fitness is an important aspect of our trips, with each itinerary carefully graded for ease of selecting the adventure that best suits you. Detailed information, including suggested pre-trip training, can be found in the trip notes and pre-departure information. We recommend that you familiarise yourself with the physical requirements of your trip and speak to our staff if you have any questions. View our physical rating system for more detail as to how we grade the activity levels on our adventures and the suggested physical preparation.

How safe is it?

Your well-being is our top priority on all trips. While our operations team frequently reviews every aspect of your adventure and the regions visited, we also receive constant updates provided by our local partners and Government Travel warnings and plan our operations accordingly. Carabiner Adventures is 100% committed to your safety and follow specific protocols, safety analysis, and risk assessment.

What about the impact on environment?

We believe that adventure travel revolves around establishing a strong relationship with the people and environments in which we operate. Our responsible travel policies have been carefully developed to ensure that we minimise the impact of our presence and help to protect the regions we visit while contributing positively to the local community.

Can I organise my own private group?

If the specified departure dates are not suitable, or if you would like to vary the itinerary, we would be happy to develop a program to suit your travel interests. We regularly organise tailor-made holidays for families, groups of friends, schools, and charities. As a general rule, for a quote to match the brochure trip price, you will need a minimum of six people in your group.

What about tips?

Tips are not included in the tour cost. Tipping is a personal thing, do not worry about how much, or when, to tip. Tipping guidelines are provided for certain destinations in our pre-departure information upon booking, however, the best advice will be provided by your tour leader.

How do I book tours?

There are three ways to make a booking – online, over the phone or in person. Online bookings are made via the ‘Book Now’ button available on each trip page or fill up the booking form. You can also visit one of our offices to book in person. In all cases, once we confirm your booking, we’ll send you comprehensive information regarding visas, vaccinations, gear, clothing and arrival details to ensure you are fully prepared for your adventure.

Why should I book with Carabiner Adventures?

Carabiner Adventures is an Indian owned company with over 15 years of experience in the field. Booking with us means you have direct access to your reservations consultant, allowing you to call, email or even drop into your local office to ask any questions that arise during your trip planning. Choosing to book with your local office means you are booking through a company you can trust.

Before departing for your trip

Are international airfares included on your trip?

Our trips do not include international airfares, however, our travel consultants are able to provide you with a detailed airfare quote to get you from point A to point B at competitive prices.

Do I need to book extra accommodation before/after my adventure?

Most of our trips commence or conclude around midday, allowing you to plan to arrive or depart on those days if needed. On some trips you may find it more convenient to arrive or depart a day either side of your tour dates, giving you the opportunity to catch up on jet lag and explore the local scene in your own time. Your travel consultant will be able to assist you with extending your stay with a little bit of notice and vouchers for the joining hotel will be supplied in your final documents.

What do I get once I book?

You will receive a pre-departure kit via email which includes your trip notes, pre-departure information document (PDI) and any other trip specific information. The PDI is full of useful information including cultural considerations, country specific background info such as history, language and geography, more details on our responsible travel initiatives in that region, ideas of things to do in your start/finish city, a recommended gear list, and advice for preparing physically for your adventure should it involve trekking, cycling or altitude.

What should I pack?

Your pre-departure documents include a detailed packing list with items that you need to bring. While most of the equipment for daily activities is included in your tour cost, some items like helmets and hiking boots are best brought from home. The pre-departure documents also include information on layering and recommended brands for various items to ensure you are fully prepared for your adventure.

Can you help arrange my travel visas?

Visa requirements vary based on the destination and passport you are travelling on. Information about visas for the country you are visiting can be found in our pre-departure information supplied upon booking. We provide support to assist you in applying for visas on your own, or for an additional fee, we can apply on your behalf.

Can you advise which vaccinations are recommended?

While our pre-departure kit provides information on vaccinations, we suggest that you consult your doctor, local government inoculation center or a travel medical specialist in order to get the most current advice regarding vaccination requirements.

On your adventure

Will I have my own room?

Shared accommodation is the norm on our trips, and is all part of the experience. How many people you’ll be sharing with depends on the region, travel style, and type of accommodation, but a twin is usually the norm.  On most trips, there is also the option to upgrade to a private room for an additional cost, if you’re after a little more privacy.

What about accommodation?

We have a whole mix of accommodation styles on our trips, depending on the destination and the travel style you have chosen. With us, you can stay in hotels, hostels, boats, camping sites, jungle lodges, eco-camps, beach resorts, and even our very own 16th-century Portuguese Bungalow.

Once you’ve booked your adventure, you will be given a full accommodation list detailing all the places you’ll be staying on your trip. Prior to booking, you can check out the types of accommodation you could be sleeping in the Trip Notes section of your itinerary.

 

What about the food?

Breakfasts are included on most trips, as well as a handful of lunches and dinners. For all other meals, we like to give you the freedom to explore the local culture and cuisine and go on your own food safari. If you have any particular diet requests, allergies or intolerances, you can provide details of these to your travel specialist, and we will do our best to cater to your individual needs. Please also discuss your dietary needs with the Trip Manager at the start of the trip.

If this is an allergy that will impact the group (for instance a nut allergy), your Trip Manager will make the rest of the group aware, so you are not in any danger.

Are there any hidden extras or surcharges?

Incorporating as many inclusions as possible into the trip cost such as most meals, transport, and accommodation means you are able to limit your spending once you leave home. Additionally, we do not charge a supplement if you are a single traveller.

What's not Included?

Flights to and from your start and end destination are not included in the cost of your trip. These can be booked independently, or added on during the booking process either online or with your travel agent. We also keep a number of meal times free for you to explore a region and its food offerings in greater detail, so budgeting for non-catered meals is important. In terms of activities, we also offer Free Time Add-Ons, which are additional experiences you can get involved in during your free time on tour, which are not included in the overall price. Travel insurance and visas are also not included in the cost of your trip and need to be booked separately.

What's Included?

All accommodation, internal transport, and a handful of meals are included in the cost of your Carabiner Adventures trip (in most regions we offer breakfast every day, plus a cherry-picked selection of authentic and tasty meals). On top of this, we also include our “Carabiner Inclusions”, which are basically the sights and activities we think you just can’t afford to miss (think a sunset cruise under the Golden Gate Bridge, or wine tasting in the Tuscan Hills to get you started). And then, of course, you also get our expert and a highly trained team of Carabiner Adventures staff; our Trip Leaders, Drivers, and On-site Team members throughout.

What type of ground transportation is used on your tours?

Like accommodation, the style of transportation varies by destination; however, it is always safe, secure and comfortable. From large safari trucks and private cars to authentic train carriages to public buses and tuk-tuks, our transportation will easily get you to your next destination in a reliable manner that showcases the local culture – whether it entails taking the scenic route through the countryside or travelling in traditional vehicles. Of course, on many of our adventures you are your own form of transportation, travelling by foot, bike or kayak!

Are airport transfers included?

Transfers are not included in the trip, and you will need to find your own way to the trip starting point. For some trips, we do offer complimentary shuttles to the train station/airport at the end of the trip, so please read the trip itinerary carefully to see if this is an option. Although, for an extra fee, you could request an airport pick-up. Please inform your travel specialist at least 30 days before the trip.

How do I get to the starting point of the trip?

It’s up to you guys to make your own way to the starting point of the trip. We make sure our start points are in well-connected areas so it shouldn’t be any stress getting public transport, or jumping in a cab. If you need help planning this journey feel free to contact our travel specialist team, who will be able to help you out.

Do I have my own free time on the trip?

Absolutely. Free Time is a big part of the Carabiner Adventure experience, as we understand how important it is for you to have your own way on your trip. Make sure you’re clued up on all the places you’ll be visiting well in advance to get the very most from your Free Time, chat with your Trip Leader for their tips, and of course take advantage of our Optional Add-Ons. These are the experiences that we have cherry-picked for you in each destination, that are designed to take your trip to a whole new level of awesomeness, and are not included in the cost of your trip.

What do I do in my free time?

It’s up to you! This is the time when you can go off, explore with your new travel crew, and get a real sense of the destination you’re visiting. Your Trip Leader will be full to the brim with recommendations and tips, should you need them, and of course you can fill your Free Time with our Optional Add-Ons.

What are optional add on activities?

Optional Add-On Activities are basically the travel experiences we’ve picked that we think will take your trip to a whole new level. The experiences are built around activities or topics we know you love, so think food, adventure, exploration, history, culture, fashion, music – you name it. A few examples include:

  • Whitewater rafting in Innsbruck, Austria
  • A half day snorkeling cruise in Koh Tao
  • Visit a local hill tribe in Chiang Mai
  • A polo day experience, Buenos Aires
  • Kayaking down the Amazon river, Peruvian Jungle

 

Are Optional Add-on activities included in the cost of my trip?

No, these experiences are an additional cost and are not included in the price of your trip. However, thanks to our long-standing relationships with suppliers, you can be safe in the knowledge that you are getting the best deal when booking one of our Add-Ons.

Do I have to opt do an Optional Add-on activity?

Nope, it’s totally up to you. Our Add-Ons happen during your Free Time, so if you’d rather do your own thing we are totally cool with that – the choice is yours!
If you do want to do any of the optional add-on activity, you can pay for your Add-Ons with a debit or credit card, or cash, once you are on your trip. Our Trip Leaders will manage this process with you and answer any questions you may have. We’d also advise having a good read over what Add-Ons are available on your trip prior to departure, as this will help with managing your budget.

Will I need money on this trip?

In terms of spending money, you’ll need to budget for the following:

– Any meals (normally lunches and dinners) that are not included. If you search for your trip at www.carabiner.in, you’ll be able to see the total number of meals included in the cost of your trip.

– Any Optional Add-Ons you would like to do on your trip.

– Any additional sightseeing you plan on doing in your Free Time, that is not covered on our trips.

– Any additional personal expenses. This includes alcohol, shopping, and any evening entertainment not included.

How much money should I bring on the trip?

How much money you’ll need will depend on the duration of the trip, the region you are travelling to (for instance Europe will be significantly more expensive than Asia, or Latin America), and how much you anticipate spending on personal expenses like alcohol or shopping. Before you travel, it’s also a good idea to read up on the destinations and get an idea of the things you want to do on the trip, as these will form part of your overall budget. We’d advise doing some research on your chosen destinations beforehand, looking at things like:

– Cost of a local lunch

– Cost of a local dinner

– Cost of a bottle of water

– Cost of a beer

– Cost of an ice cream

– Cost of entry to a sightseeing spot

We also advise you bring some cash in the local currency of the destination you’ll be travelling to first, and then use your debit or credit card to withdraw money along the way (don’t forget to let you bank known you’ll be travelling, as otherwise they may freeze your account due to foreign currency expenditure). International travel cards like Travelex are also a good option if you want to reduce conversion fees.

After your Trip

Is Tipping compulsory?

Tipping is not included, nor is it compulsory. Should you be satisfied with your guides and crew, our pre-departure information outlines recommended tipping guidelines for your destination.

For Instance, if you’re heading to America, tipping is a big part of the culture and is expected when paying your dinner bill, buying drinks at a bar, and even getting a taxi. However, if you were heading to Japan, tipping would be seen as impolite. In most parts of Europe, leaving a tip of around 5 – 10% of the total bill is the standard, although make sure you check the bill first, as a tip may have already been included in the total cost of the bill. It’s generally worth reading up on the tipping culture of the region you are travelling to prior to your trip, or just ask your Trip Leader what the general etiquette is once on a trip.

In terms of tipping Carabiner Adventure staff and Local Guides, this is entirely up to you and is not compulsory. If you think a Trip Leader, Driver or Local Guide has done an awesome job, you may wish to tip them for this, but this is at your discretion and no one else’s. Tip what you think is right!

Can I leave a feedback?

You sure can! At the end of your trip, you will have the chance to fill out a feedback questionnaire which will cover off all the elements of your trip, from what your Trip Leader was like, to the food, accommodation, experiences, etc. Filling in this form as honestly and accurately as possible is a huge help for us as it means we can improve on any areas you perhaps weren’t so happy with (as well as give kudos to our staff for all the things they did well).

Finally, you can also review your trip, or Carabiner Adventures, on our Facebook page here.

Can I file a complaint?

Whilst we hope it doesn’t come to this, we totally get that sometimes things go wrong, or that perhaps your expectations have not been met. If this is the case, please send us an email to travel@carabiner.in. After reviewing your case, we will send your email to the relevant department or the region the complaint relates to and will endeavour to make sure that your issue is dealt with as quickly as possible.

For more Information: Please refer to our Complaint Handling & Dispute Resolution section.