BOOKING RESOURCES

BOOKING RESOURCES

At Carabiner Adventures, we try to live by a simple motto: adventures doesn’t mean roughing it out. We know there is a lot to get organised before your trip: visas, passports, insurance, transfers etc. As a full-service travel company, we’ve made it our mission to assist with everything.

So if you’re looking for flights, travel insurance, transfers, and accommodation (or anything in between) contact one of our customer service team.

Extra accommodation and transfers

Once the trip is underway, your accommodation and transport are all included. But if you want to arrive at your destination a little early or stick around and explore by yourself, we can help you there. Hotels, taxis and airport transfers – our customer service team knows them all.

Sightseeing

So you’ve touched down, made it to the hotel and slipped on some comfy walking shoes. What next? Kickstart your adventure by joining one of our day trips. They’re tours with a difference. For a full list of day trips, ask your travel agent.

Flights

Finding the right flight online can be pretty frustrating – all those airport codes, stopovers, layovers, hot meals and aisle seats. Let our flight specialists help with the hard stuff. We have access to some super cheap fares and can find the perfect connections to sync up with your trip.

Travel insurance

Travel Insurance is compulsory on all Carabiner Adventures trips and is a condition of booking with Carabiner Adventures. When selecting a travel insurance policy we require that at a minimum you are covered for medical expenses, including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

Your insurance policy will need to be sighted by your leader on day one of your trip. Failure to do so will mean exclusion from the trip. Please ensure you have your policy number and emergency telephone number for your insurance company. If this is unavailable please ensure you have the necessary information required by your insurance company in case of an emergency.

We also recommend you take out cancellation insurance. This may cover cancellation penalties in certain circumstances if you have to cancel your trip unexpectedly due to illness, injury or unforeseen circumstances. Unfortunately, cancellation insurance will not cover you if you change your mind.

To discuss airfares, travel insurance, extra accommodation or customising your trip, contact our customer service team below

Ways to Book

Online

Not everybody enjoys chatting on the phone. In fact, some of us positively detest it – that awkward moment where you both speak at the same time. The lack of eye contact. The inability to rely on your charismatic mannerisms and traffic-stopping good looks.

Well, no more shall you be put through the agonising punishment of having to speak to a real human being. No more leaving awkward voicemails, waiting for them to call back, wondering if you left a contact number, and finally calling back and leaving another voicemail with your details. Again.

No, instead, you can utilise the effortless exchange of the online booking engine. That’s right Gen-Y: you can now travel the world with nothing more than the click of a mouse. So once you’ve made up your mind about where you want to be, hit the big ‘book now’ button and enjoy absolutely no awkward silences.

By Phone

Some people love it. Some people hate it. But there’s no escaping the fact that the telephone has a successful reputation of getting the job done. No hiding behind metaphors or prose. No misconstruing the intention of a sentence. No waiting for someone to get back to you after you emailed them days ago. Just unadulterated communication, an elegant evolution of the tin-can-string-tin-can theory. So let’s talk about your next adventure.

With a Travel Agent

Special agents of travel, these guys know what they’re talking about. And chances are, there’s one near your home/school/work.

So if you are more comfortable chatting face-to-face about your adventure prospects, then head to your local travel agent and ask about Carabiner Adventures.

Things to know now that you’ve booked

Read the Trip Notes document

  • Please read through the Trip Notes document as it contains important information for your trip.
  • Your consultant will be happy to assist you with any further questions.

Passport details

  • Once we have your passport details, we can begin to finalise all your arrangements.
  • Please make sure that the name on your passport is the same as that on your booking.
  • Make sure your passport has a minimum of six months validity remaining, as this is an entry requirement of many countries.

Visas

  • Some tours may require a visa for the countries you visit.
  • This information can be found in the visa section of your Trip Notes document.
  • Your consultant will be happy to point you in the right direction with acquiring any necessary visas.
  • If you need a visa before heading home, check how long it takes to issue. Make sure to allow yourself plenty of time.

Flights

  • Your consultant can help you find the best value international airfares.
  • If you’ve arranged your own flights, please let us know your flight details – including dates, time of departure/arrival and flight numbers.

Airport transfers

  • If your trip includes or you have organised an airport transfer, please advise your consultant of your flight details.
  • If you’d like an arrival or departure transfer, your consultant can arrange this for you at an additional charge. Please book no later than two weeks prior to departure, but preferably earlier, to secure your transfer.

Pre or post accommodation

  • Your consultant can help organise additional nights accommodation before or after your trip (subject to availability). Please book no later than two weeks prior to departure, but preferably earlier, to secure accommodation.

Rooming arrangements

  • If you’d like your own room, ask your consultant if the trip offers a single supplement (subject to availability and additional charge).
  • If you are travelling with someone, please let us know what room set-up you would prefer (i.e. twin or double room).

Something special?

  • Your consultant will let you know if your trip has any special inclusions or alternatives, which may require additional payment or information supplied by a specific date. These may need to be organised in addition to your tour. The Trip Notes document will contain information regarding specific requirements.

Travel insurance

  • Travel insurance is compulsory for all our trips. Please ensure this covers medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
  • Your consultant will be able to assist with organising the best level of travel insurance for you.
  • We recommend that you take out insurance at the time of booking to protect your trip payment in the event of cancellation.

Payment

  • Final payment for your trip and services is required 56 days or more before departure (90 days for polar bookings).
  • Check your invoice for payment details or check with your consultant if you have any questions.

Medical

  • Some of our tours require a reasonable level of fitness.
  • Your consultant can help determine whether a trip is right for you.
  • Please advise your consultant of any pre-existing medical conditions.
  • If you are required to complete a self-assessment form for your trip, your consultant will supply this.
  • If you have any dietary requirements, allergies or intolerances, please let your consultant know.

Emergency contact

  • Please let your consultant know the name and phone number of a friend or relative we can contact in case of an emergency.

Final documentation

  • About 30 days before departure, we will send your Final Documents by email or post. Please make sure we have all the details needed to complete your booking or these may be delayed.
  • Please check your documents to make sure all details are correct.
  • Please let us know If you need your documents earlier.

Preparing for travel

Read your Trip Notes

  • There you’ll find the important information you need for your upcoming trip.
  • For any additional questions, please ask your consultant.

Emergency contacts

  • Check your Trip Notes for the local office contact number as well as a 24-hour emergency number.
  • If you need to contact us after you’ve left home, please call these numbers.

Vaccinations

  • Certain vaccinations (and proof of those vaccinations) are required by some countries on entry or departure.
  • Check with your travel doctor about what you might need.

Visas

  • If applicable, check you have any visas you may need.
  • If you are obtaining a visa on arrival, check you have the necessary requirements.
  • Please speak to your consultant if you have any questions or would like help arranging visas.

Fitness

  • Some of our tours require a good level of fitness for participation and specific training.
  • Check the physical rating on your chosen trip and Trip Notes for more details.

Packing

  • Make a packing list and purchase any trip-specific items you may need.
  • Some trips have baggage restrictions; please check the ‘What to pack’ section of your Trip Notes and ask your consultant if you have any questions.

Money

  • Check the ‘Spending money’ section of Trip Notes for an approximate budget of what you’ll need while on your trip.
  • Check what currencies are required for the countries you’re visiting.
  • Advise your bank of your travel plans.
  • If you have any questions about costs, please ask your consultant.

Advise someone of your travel plans

  • Leave your travel itinerary, flight details and the emergency phone numbers of our local operator (found in your Trip Notes) with your family or friends at home.
  • Register your travel plans with your government travel authority and keep up-to-date if there are any events or developments in the places you’ll be visiting.

Joining your trip

  • Check the Trip Notes for details of where and how to join your trip.
  • If you have airport transfers booked, make sure you have given the up-to-date flight details to your consultant.

Check flight times

  • Airlines sometimes have delays. Check online or contact the airline to double check your flights are running on time.
  • If there are any changes, advise your consultant and/or the local operator (details found in your Trip Notes), particularly if you have transfers that may be affected by the delay.